The sign-in email or text code never arrived
Check spam, send a fresh one from the same screen, and make sure it's the address or number your account uses. Texted codes only reach US and Canadian mobile numbers.
Updated
Check your spam or junk folder, then send a fresh one from the screen you're on. Which button that is depends on what you were waiting for.
The confirmation email after you sign up
The Check your email screen has a Resend email button, which you can use again after 30 seconds. Typed the address wrong? Tap Start over on that screen and sign up with the right one.
If that address already has a Joinue account, no confirmation email is sent. Tap Sign in instead. If you never confirmed the first time, the sign-in form says Confirm your email to sign in and puts Resend email right under it.
A sign-in link or a password reset link
Both screens answer the same way whether or not the address has an account ("If that address has an account, a sign-in link is on its way."), so a typo looks like success. If nothing comes, check that you typed the address your account uses. An account made with a phone number may have no email address at all: sign in with Continue with phone instead.
Opening the link
The link opens a Joinue page with one button on it: Confirm email, Sign in, or Continue. Tap the button to finish. The link works on any phone or computer, so you can ask for it on a laptop and open it on your phone. Each link works once. If you see "That link has expired or was already used", ask for a new one.
A texted code
- Codes go to US and Canadian mobile numbers only. With any other number, sign up or sign in with email, Google, or Apple.
- Under the code field, Didn't get it? Send a new code texts another. Use a different number takes you back if you mistyped it.
- A code that sat too long stops working, and the form says "That code has expired. Request a new one and try again." Send a new one.
If you asked too many times
Each of these can be sent only a few times an hour to the same address or number. Past that, the form asks you to wait, and waiting is the only fix. If it says "We can't text codes right now. Use email to sign in.", texts are paused for now, so use email.
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