You ended up with two accounts

Signed in and everything looks empty, with no events and nobody in your Orbit? That's usually a second account. The first one is still there, and the two can be merged.

How it happens

• You signed up with an email address and later tapped Continue with phone. A number that isn't on any account starts a new one.
• You signed up with a phone number and later used an email address, Google, or Apple. The first account had no email on it, so that started a new one.
• You have two email addresses, or a Google or Apple login under a different address, and used the other one the second time.

Replying to an invite as a guest does not make an account. If you sign up afterward in the same browser, your reply comes with you. If you sign up somewhere else with the email or phone number you left on the reply, the invitation is waiting in your account.

How to tell

Adding your number in Login & security says "That number is already linked to another account." Changing your email says "That email already has its own Joinue account." Either message means a second account is holding it.

Merging them

Contact us from the email address on one of the accounts. Give us the username, email, or phone number of the other, and say which one you want to keep. A merge does this:

• Everything on the account you give up moves to the one you keep: your Orbit and Clusters, Spaces, events and RSVPs, trips and their expenses, chats, posts, and comments.
• Where both accounts are in the same Space, event, or trip, you end up there once, with the higher of the two roles.
• The account you keep holds on to its own name, username, and photo. The other profile goes away, and links to it lead to the one you kept.
• You sign in the way the kept account signs in. If it has no email address, the other account's email moves over, and you tap Forgot password? once to set a password for it. A Google or Apple login from the other account doesn't move, but you can connect it again under Connected accounts in Login & security.

A merge can't be undone, so pick the account whose name, username, and sign-in you want to live with.

Or delete the spare one

If the second account has nothing on it, sign in to it and follow Delete your account. Deleting is permanent, so be sure you're in the empty one. Its email address and phone number are then free to use again.