Can't sign in

The quickest way back in is a link by email. On the sign-in page, tap Email me a sign-in link, enter your address, and tap Send sign-in link. Open the email, tap Sign in on the page it opens, and you're in without a password.

Reset a forgotten password

1. 1On the sign-in page, tap Forgot password?
2. 2Enter your email and tap Send reset link.
3. 3Open the email and tap Continue on the page it opens.
4. 4Type a new password twice and tap Update password. It needs at least 8 characters with an uppercase letter, a lowercase letter, and a number, and it can't be the same as your old one.

After several wrong tries in a row the form asks you to wait, so give it a minute. If the reset page says "This reset link has expired or already been used", tap Request a new link. No email at all? See The sign-in email or text code never arrived.

Sign in the way you signed up

An account made with Google or Apple has no password until you set one. The form says so when it can ("This account signs in with Google. Use that button above to continue."), so use that button. Signed up with a phone number? Tap Continue with phone and sign in with a fresh texted code.

Once you're in, Set a password in Login & security adds a password as another way in. A phone number your account doesn't have, or a Google or Apple login under a different email address, opens a new, empty account instead of yours. If that happened, see You ended up with two accounts.

Two-factor authentication

With two-factor on, signing in ends on a screen asking for the six-digit code from your authenticator app. If it says "That code didn't match. Try again.", type the code the app is showing right now.

Lost the phone or the app that makes the codes? Joinue has no backup codes. Contact us from the email address on your account and we'll switch two-factor off, so you can sign in and set it up again. A reset link won't help, because setting a new password asks for the same code. The line under the code field that reads Lost your authenticator? Sign out only signs that device out.

When to contact us

Contact us if you lost your authenticator, if you no longer have the email address or phone number your account signs in with, or if the form says "This account is suspended. Reach out to support for help." Include the email address or phone number on the account. Every message gets read, usually within a day or two.